Returns & Refund Policy
At Go Organix MSME, we strive to provide high-quality plant-based and hygiene products. Please read our Returns & Refund Policy carefully.
📦 Order Cancellation
You are entitled to cancel your order within 7 days without giving any reason.
The deadline for cancellation is 7 days from the date of delivery.
To cancel your order, please inform us by email at:
📩 goorganix.in@gmail.com
🔁 Return Conditions
To be eligible for a return, please ensure that:
The product was purchased within the last 7 days
The product is unused and in original packaging
✅ The shipment/package must NOT be opened
⚠️ Important:
Once the shipment is opened, return or refund will NOT be accepted under any condition due to hygiene and safety reasons.
❌ Non-Returnable Items
The following goods cannot be returned:
Opened or used products
Hygiene and personal care items once unsealed
Customized or personalized products
Perishable goods or items with expired dates
Products mixed with other items after delivery
🚚 Return Process
If your order is eligible for return:
You must send the product back to us at your own cost and risk
Return address: 703, K Block Barra World Bank, Karrahi Rd, Near Bharat Gas Agency, Kanpur, Uttar Pradesh, India-208027
We recommend using a trackable courier service, as we are not responsible for lost or damaged returns.
💰 Refund Policy
Refund will be processed only after we receive the returned product
In case of courier returns (RTO / undelivered orders), refund will be issued
Refund will be credited within 15–20 working days
The refund will be made using the same payment method
📞 Need Help?
For more information, feel free to contact us:
📧 Email: goorganix.in@gmail.com
📱 You can also contact us via phone for quick support
🔄 Policy Updates
We reserve the right to update or modify this policy at any time.