Returns & Refund Policy
At Go Organix MSME, we strive to provide high-quality plant-based and hygiene products. Please read our Returns & Refund Policy carefully.
📦 Order Cancellation
You are entitled to cancel your order within 7 days without giving any reason.
The deadline for cancellation is 7 days from the date of delivery.
To cancel your order, please inform us by email at:
📩 goorganix.in@gmail.com
🔁 Return Conditions
To be eligible for a return, please ensure that:
The product was purchased within the last 7 days
The product is unused and in original packaging
✅ The shipment/package must NOT be opened
⚠️ Important:
Once the shipment is opened, return or refund will NOT be accepted under any condition due to hygiene and safety reasons.
❌ Non-Returnable Items
The following goods cannot be returned:
Opened or used products
Hygiene and personal care items once unsealed
Customized or personalized products
Perishable goods or items with expired dates
Products mixed with other items after delivery
🚚 Return Process
If your order is eligible for return:
You must send the product back to us at your own cost and risk
Return address: 703, K Block Barra World Bank, Karrahi Rd, Near Bharat Gas Agency, Kanpur, Uttar Pradesh, India-208027
We recommend using a trackable courier service, as we are not responsible for lost or damaged returns.
💰 Refund Policy
Refund will be processed only after we receive the returned product
In case of courier returns (RTO / undelivered orders), refund will be issued
Refund will be credited within 15–20 working days
The refund will be made using the same payment method
📞 Need Help?
For more information, feel free to contact us:
📧 Email: goorganix.in@gmail.com
📱 You can also contact us via phone for quick support
🔄 Policy Updates
We reserve the right to update or modify this policy at any time.
GO ORGANIX MSME
We are a growing homegrown brand with over three years of experience in the cleaning and home care industry. With our own manufacturing facility, we develop thoughtfully formulated household products that focus on safer, plant-based and responsible alternatives wherever possible.
Our goal is simple — to create effective solutions that balance performance, practicality, and conscious ingredient choices.
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