Returns & Refund Policy

At Go Organix MSME, we strive to provide high-quality plant-based and hygiene products. Please read our Returns & Refund Policy carefully.

📦 Order Cancellation

You are entitled to cancel your order within 7 days without giving any reason.

The deadline for cancellation is 7 days from the date of delivery.

To cancel your order, please inform us by email at:
📩 goorganix.in@gmail.com

🔁 Return Conditions

To be eligible for a return, please ensure that:

• The product was purchased within the last 7 days

• The product is unused and in original packaging

• ✅ The shipment/package must NOT be opened

⚠️ Important:
Once the shipment is opened, return or refund will NOT be accepted under any condition due to hygiene and safety reasons.

❌ Non-Returnable Items

The following goods cannot be returned:

• Opened or used products

• Hygiene and personal care items once unsealed

• Customized or personalized products

• Perishable goods or items with expired dates

• Products mixed with other items after delivery

🚚 Return Process

If your order is eligible for return:

• You must send the product back to us at your own cost and risk

• Return address: 703, K Block Barra World Bank, Karrahi Rd, Near Bharat Gas Agency, Kanpur, Uttar Pradesh, India-208027

We recommend using a trackable courier service, as we are not responsible for lost or damaged returns.

💰 Refund Policy

• Refund will be processed only after we receive the returned product

• In case of courier returns (RTO / undelivered orders), refund will be issued

• Refund will be credited within 15–20 working days

• The refund will be made using the same payment method

📞 Need Help?

For more information, feel free to contact us:

📧 Email: goorganix.in@gmail.com
📱 You can also contact us via phone for quick support

🔄 Policy Updates

We reserve the right to update or modify this policy at any time.